Almost two years ago, my organization made a major shift to Google for our email client and file and calendar sharing. It has been a painful headache for some and an immense joy for others. I fall more towards the joy side, although it has been a steep learning curve for me too.
I am a learner, and I love systems that help me interact with others – even globally – while getting work done, so Google has won me over. I think Google has figured out some key principles that can make a big difference for the future. Here are a few of them:
- Power has shifted from the organization to the client/consumer, and expectations are higher than ever. We can’t offer a sub-par product, at least not for long. Bad reviews trump clever marketing. Today, great products win.
- Most organizations today set up to minimize risk, not maximize freedom and speed. We tend to hoard information and restrict decision-making power. We need to move and change faster. We need to let go and empower.
- We need more “Smart Creatives” – people who combine technical knowledge, business expertise, and creativity. They can do amazing things and have big impact. We need to recruit these people and provide an environment for them to thrive.
- Smart Creatives like authenticity, small teams, plans that offer freedom and fluidity, involvement in decision-making, LOTS of communication, crazy goals, prototypes, and freedom to fail.
Communication is as important as decision-making,
and like decision-making,
it is something that most leaders think they are good at.
They are mostly wrong.
These principles challenge me when I think about my work and how I view the ideas and opinions of the coming generations… even my children.
If you want to think more about these ideas, you will enjoy the following SlideShare presentation. It is the basis for my content above.
What do you think are key principles for leaders and organizations as we move towards the future?
Well done. Love that How Google Works slideshare.
Thanks, Steve. Yes, I really liked it also. Will be referring back to it often.
Being a tech alien, this feels a little scary. But I appreciate the fact that the culture has to change in order for the processes to change and for there to be growth and improvement. That’s pretty much what Jesus did–changed the culture. Showed that doing it the old slow way–must follow all the rules perfectly–didn’t work for anyone. Relationships do. Thanks for this, Ter. Hugely insightful–and fun to think about.
Yes, the challenges to worry less about limiting risk and hoarding information and more about maximizing freedom and change were big for me. And the desires for authenticity and work with purpose… I’d like to be a part of facilitating those kinds of change!