how are your listening skills?

listening skillsThe most important skill that any people helper/developer can cultivate is to listen.  Listening to people is not a passive activity, but an active one. 

Leadership is about influence. Some leaders use positional power to manipulate behavior, but true leadership is relational. Good communication strengthens relationships, and the first step to good communication is good listening.

I have spent the last few weeks in my M.A. class learning about listening. It has been convicting, challenging, and motivating. I thought I was a pretty good listener until I took time to really evaluate my normal communication tendencies against these listening skills…

Listening with full attention

Sitting calm and centered. No fidgeting. Giving eye contact. Projecting warm curiosity. No distractions.

Listening with acceptance

No judgement. No forming opinions in the back of the mind. No planning a rebuttal.

Listening for understanding

“I hear you saying…” “Can you tell me more about that?”

Listening to hear more

Truly engaged and focused. Allowing for silence; not rushing to fill the quiet spaces. Waiting. Lean in.

Listening for information

Can I learn from what they are sharing? Is there something I need to hear? Not getting defensive. Open to hear more.

One exercise I did for the class was to try to listen to someone else talk for three to five minutes without saying a word – just making good eye contact and using body language to show interest and engagement. It was SO hard to not jump in with a comment, advice, or suggestions. You might want to try this… Let me know how it goes for you!

How are your listening skills? What do you do in order to listen well?

what women add to a team

Business TeamDo you remember that awkward elementary school experience – two scrawny kids choosing the players for their team? There was always a tension between picking a friend because you liked them and picking a “star” because you wanted to win.

Whether it was a debate team or a football team, you needed a variety of players to cover offense and defense. Your choices didn’t always work out as planned. The thick glasses didn’t always guarantee intelligence any more than extra height ensured skill under the basket, but certain general characteristics proved to increase your chances for victory.

I firmly believe that men and women live and work best together in partnership, and I have experienced many times that the best teams are often diverse, not only in gender, but also in age, personality, strengths, and cultural background.

Earlier, I wrote about some of the challenges facing diversity, specifically gender diversity on leadership teams. I mentioned that more information can often facilitate positive change. Here are some ways that women’s participation makes teams healthier and stronger. I have also listed some articles below that support these three points. 

Men and women are like two feet—
they need each other to get ahead.
Helen E. Fisher

Women add integrity.

In my experience, the women on my teams consistently committed to maintaining a high standard of fiscal, legal, and labor integrity. When women participated on the teams, we implemented accountability systems, complied with necessary policies and laws, and quickly investigated decisions that appeared questionable. Financial partners, funding, and the organizational reputation for integrity increased as a result. When women participate on a team, there is great potential to build a strong ethical, moral, and integral foundation. 

Women strengthen collaboration.

On mixed teams, the team members rarely worked alone in siloed responsibilities. Instead, the women facilitated true teamwork by ensuring regular communication and interaction, systematic sharing of ideas, and fostering a healthy feedback culture. They promoted honest personal and productivity evaluations. The women were approachable, quick to ask clarifying questions, reciprocally helpful, and loyally supportive of team decisions. Mixed gender teams often led to better ideas, better decisions, and greater productivity and growth.

Women foster personal development.

The women I worked with prioritized personal and team development, often establishing strong mentoring relationships and coaching. They actively demonstrated concern for team member’s growth and well-being. The women readily participated in 360 evaluations, team building activities, and conflict resolution. They were good listeners, discerning, and keenly aware when alignment was missing. They were often very successful at recruiting, training and empowering their future replacements. Women leaders contribute to the effectiveness of a team’s leadership pipeline. 

I believe that great leadership ultimately depends on character, and that calling, competency and chemistry are also important for successful teamwork. Diverse teams do not ensure automatic success, but in our complex and constantly changing society, I am certain that they are one of our wisest recruiting strategies.

How have you seen women add to your teams?

McKinsey & Company. (2008). Female leadership, a competitive edge for the future. Paris, France.
Zenger, Jack and Folkman, Joseph. “Are women better leaders than men?” blogs.HBR.org. March 15 2012. Web. Jan. 26 2013.