I was enjoying a delicious grilled dinner out on the patio with my husband. It was peaceful, slightly cool (for Orlando!), and quiet. We were enjoying the scenery, the casual conversation, and the good food.
And then I saw it.
A bubble on the roof of the porch. What’s that? It wasn’t there before! Doesn’t look good…
The opinion of a friend, a chat with the neighbor, calls to the HOA, and a visit from the builder all confirmed – a small missing piece of flashing on the roof meant rain water eventually got under the shingles.. and through the wood… and through the paint… and caused a big ol’ mess.
Weeks later, I’ve had many men hanging from my roof, and I’ve been seeing daylight where it shouldn’t be. I heard lots of people passing the blame – the builder should have supervised, the roofers should have done it right, the inspection guys should have seen it (turns out they don’t actually ever go ON the roof anymore), the stucco guys should have said something…and the painters…. and so on.
It has been an awful lot of work to repair one small detail that wasn’t done right the first time.
A missing three-dollar, couple-feet-long piece of flashing has required 15 or more people visiting my house, tar paper and shingles pulled off and replaced, plywood cut out and nailed back in, mold inspections, new stucco, and new paint. The builder will do further inspections over our whole roof and the roofs of all the other homes constructed by the same company in our neighborhood. Thousands of dollars worth of labor and material. Whew!
At work, I am also part of “re-modeling” work on a training project that had some “small” pieces missing. It has been ten times more difficult to “fix” the job than it would have been to create it well in the first place. A solid foundation could have saved a lot of time, frustration, blame passing… and provided a better product.
These fiascos have me thinking about my own efforts and work. Do I give my best at all I do? Am I committed to quality work? Or do I try to rush through and miss important details? Do I supervise well? Do I speak up when I see that someone else is not doing a quality job? Or do I just care about MY part?
All work – building homes to writing training materials – requires that everyone involved do quality work to create a quality job. It’s a lot easier to do it right the first time.
What do you think? What makes you committed to doing things right? Or what makes it difficult for you?