Win the Heart

Do you love your job? Are you excited about the work you get to do?

In my work, we talk a lot about engagement, not the pre-marriage kind of engagement, but rather the whole-hearted, full-energy, dedicated-to-our-work kind of engagement. We offer personal and professional assessments to individuals and development training to our team leaders in the hope that we can help build that type of commitment for the work we do. I’ve just read a new book that is a great resource for those of us who desire to see full-out engagement in our co-workers and wanted to share it with you.

We CARE about our people,
and we want our people to CARE about their work.

Mark Miller, author of the new book, “Win the Heart“, understands true engagement is a matter of the heart. He explains that engagement matters because people matter. He believes, “We can create a place where [people} can bring their best selves to work every day”, where people find meaning and purpose, and where they gain energy as they work.

Engagement is also an important element of organizational culture. It unlocks the potential in people and increases productivity for our mission and goals. Engagement helps to create a high-performance organization that recruits top talent, develops quality leaders, and excels in all we do.

Mark writes in a simple yet powerful way through the medium of story. The main character in the story, Blake, takes personal responsibility, as the team leader, for the sluggish indifference of his team members. Blake goes on a journey – through history and around the world – to discover the secrets that will equip him to help his team engage fully with their work.

Blake’s journey leads him to discover four cornerstones of CARE:

  • CONNECTION – conversations with clients and each other
  • AFFIRMATION – saying “thank you” and other forms of appreciation
  • RESPONSIBILITY – empowering versus micromanaging team members
  • ENVIRONMENT – a combination of mindset, belief, and resources

Through the story, Blake finds both historical examples and practical tips for how to build these cornerstone elements into team relationships. I think story is a great way to learn new concepts, and I highly recommend Mark’s book for any team leader who cares about their team and wants to ensure that the team members feel encouraged and empowered to do their best work. The examples and tips are helpful and easy to remember (maybe a bit more challenging to apply!).

Team members will also enjoy this engaging story and learn a vocabulary that can assist in conversations that will help build the optimal work experience that produces top results.

Mark’s book is a quick read, but applying the concepts of CARE will have a long-lasting positive impact on your team’s engagement. You can also visit Mark’s new website or read some of his other great books: The Heart of Leadership, The Secret, Chess not Checkers, Leaders Made Here.

I’d love to learn from you…

What motivates you to care about your work?

How have your built engagement on your teams?

7 thoughts on “Win the Heart

  1. CARE is absolutely where ministry in general needs to engage. I’m especially excited about affirmation and responsibility–actively choosing to encourage others with a true sense of gratitude and trusting others enough to choose not to micro-manage their people. Love this stuff! Thanks, Ter, for sharing so warmly and wonderfully.


  2. SO true, Terry! Through the years the team leaders I had that practiced these principles made it easy to engage and be excited about my work. I don’t have people working for me BUT we do have student leaders and I believe practicing these will be an encouragement to them, too! Thanks for sharing! ♥️


    • I’ll bet you already do a lot of these things with your student leaders – I know you CARE for them well. I hope you picked up a few ideas of how to add even more CARE into your relationships with them. Miss you, friend!


  3. Reblogged this on Leader Impact and commented:
    It is a leader’s job to engage the people on his or her team and organization. This is one of the best books I’ve read lately on how to do just that. Very motivational and inspirational. I could not put it down and read it in a couple hours. It was just what I needed. If you only have a few minutes, read Maturitas Cafe blog on the book, but go buy the book and read it.


What do you think? Qué piensas?

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s