a heart check-up for leaders

You can’t lead if no one follows.

On the other hand, a lot of people don’t think they are leaders because they don’t have a business title or position, but others are watching them and following their example all the time. We can all learn to lead better.

I had the privilege last week of attending the Willow Creek Global Leadership Summit. Bill Hybels, the founder of the Summit, spoke first. He shared three hard-fought leadership lessons from his experience. This is my adaptation of his first point:

stethoscopeTAKE CARE OF THE HEART

“Oftentimes, leaders with the highest level of vision and passion have the lowest awareness of the spirit of their team.” ~ Bill Hybels

Leaders can get so fired up about their vision and strategies that followers begin to pay the price. The leader starts to view everyone else as caring less about the goals than they do. The leader then determines that if the followers don’t care about the vision, then the leader doesn’t have to worry about the followers’ heart… and those followers become expendable.

This attitude may not get expressed out loud, but everyone can feel it.

Some ways to protect against this error and truly care for your people:

  • Do an objective/outside evaluation. Bring in a professional team, get a coach, ask a friend. Find out what your followers are thinking and feeling. Have someone else give you honest feedback about how you are treating your team (or students, or children…) with your attitudes and actions.
  • Make sure the leader and team “own” the desired culture. If the leader does not lead by example, others will get frustrated with the hypocrisy and not embrace or apply the culture either.
  • Get serious about training the leaders who manage other people. Some people simply should not lead. If others are continually getting hurt, discouraged, held back, or frustrated by a leader – do something about it! Hybels said, “People join organizations, but leave managers.”
  • Increase the level of candor in evaluations/reviews. An easy format to use is the Start, Stop, Continue categories… and be specific! People (including children!) want desperately to know, “How am I doing?” They can’t get better or grow in areas, if they don’t know what it is that they need to improve.

The kindest form of feedback is the truth. 

  • Practice a ruthless commitment to conflict resolution. View conflicts not as burdens, but rather as opportunities to strengthen the relationship. (more on this area in a coming post!)

WOW! I have plenty to work on here… and that was just his first point! I’ll write about more of the sessions in upcoming posts.

Is there anything you would add to this list? How do you care about the heart and spirit of the people who follow you?

6 thoughts on “a heart check-up for leaders

  1. You nailed me with that ruthless commitment to conflict resolution. Not that I ever want to be not truthful. But denial feels nicer and kinder–in the short term. Loved the Hybels’ quote–vision and passion can’t take the place of understanding the hearts of those you work with and/or lead. The reminder of relationship is so timely. Thanks, Ter, for the clear thoughts. And timely!

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